Delivery & returns
Postage
Every card is made to order, so allow 1–2 working days for us to make yours before it is posted. You choose your postage at checkout. The times below are Royal Mail’s own aims, counted from the day we post rather than the day you order.
Royal Mail is usually reliable but not always, and post can be delayed — particularly around Christmas and during industrial action. If your card has not arrived when you expected it, please get in touch and we will help sort it out.
United Kingdom
- Royal Mail 2nd ClassRoyal Mail aims for 2 to 3 working days. No Saturday delivery.Free
- Royal Mail 1st ClassRoyal Mail aims for the next working day, including Saturdays.£1.99
Europe & rest of world
- Royal Mail International StandardRoyal Mail aims for 3 to 5 working days to Europe, 6 to 7 to the US and Canada, and 7 to 14 elsewhere.£4.50
- Royal Mail International Tracked & SignedTracked and signed for. Royal Mail aims for 3 to 5 working days to Europe and 5 to 7 worldwide.£8.50
Personalised cards
You can have your own words hand-lettered onto the front of most cards for an extra £0.50. Please check your wording carefully before you order — a personalised card is made specifically for you, so we are not able to change it once it has been made.
Returns and exchanges
We do not accept returns or exchanges.
If there is anything wrong with your order — it arrives damaged, something is missing, or it is not what you expected — please get in touch and we will do our best to put it right. We are a two-person studio and we would always rather hear from you than have you disappointed.
Getting your address right
Please double-check your delivery address, including the postcode, before you pay. We cannot be held responsible for cards lost or delayed because of an incomplete or incorrect address.
Lowe Card Studio — handmade in Cambridge.